[ultimate_heading main_heading=”“The Journey to Customer Happiness™””]The “mentor-in-the-pocket” to Enhance Customer Happiness and Employee Outstanding Performance[/ultimate_heading]
“The Journey to Customer Happiness™” Program Overview
- Supports the UAE Government with the implementation of the Customer Happiness Initiative
- Developed in partnership with The Korn Ferry – Hay Group
- Uses the latest research, SMART mobile applications and innovative gamification techniques
- Supports the transformation of the customer service centers into customer happiness centers.
- Focuses on the Emotional Intelligence aspects developed by Daniel Goleman
- Helps employees relate to the customer in an emphatic way.
- The emotional and social skills will make a significant difference to their work, their teams and their contribution to the customer happiness.
The program is customized around the 3 pillars of the “ Customer Happiness Formula” launched by The UAE Government “as a new initiative to enrich the happiness and positivity concept”
[ultimate_fancytext fancytext_prefix=” Daniel Goleman’s 5 Emotional Intelligence Factors: ” fancytext_effect=”ticker” strings_tickerspeed=”500″ ticker_show_items=”1″ strings_color=”#ed1c24″ fancytext_tag=”h2″ fancytext_strings=”Self-awareness
Self-control
Empathy
Influence
Teamwork” fancytext_color=”#ffffff” ticker_background=”#272361″]
Self-control
Empathy
Influence
Teamwork” fancytext_color=”#ffffff” ticker_background=”#272361″]
[ultimate_heading main_heading=”Aligning customer happiness with corporate happiness” alignment=”left” main_heading_margin=”margin-top:30px;”]Journey is a development program that gives customer service employees an understanding of the value of emotional and social skills in the workplace and how it impacts personal and business performance.[/ultimate_heading]
SMART Application based on gamification to increase employees’ Emotional Intelligence Skills.
Available in English, Arabic and other languages.
Program Outcomes
| Key EI & SI SKills | Helps your employee to… | Helps your team to… |
| Self-awareness | • Recognize how their emotions affect their performance
• Assess their strengths and limitations • Respond positively to feedback |
• Be comfortable working together
• Be confident in its strengths and clear about its needs • Be open to suggestions for improvement |
| Self–control | • Keep impulsive emotions under control, even under stress
• Contain their frustrations |
• Keep calm, even in difficult circumstances
• Respond positively to challenges |
| Empathy | • Listen and learn from others
• Understand why people do what they do • Tune in to others in the organization |
• Respect and draw upon different experiences, skills and backgrounds
• Tune in to the priorities • Connect to get things done |
| Influence | • Have a positive impact on others
• Secure others’ support |
• Have a positive impact across the organization
• Secure agreement and action |
| Teamwork | • Contribute within a team, not just as an individual. | • Bring out the best in each other. |