“The Journey to Customer Happiness™”
The “mentor-in-the-pocket” to Enhance Customer Happiness and Employee Outstanding Performance
“The Journey to Customer Happiness™” Program Overview
- Supports the UAE Government with the implementation of the Customer Happiness Initiative
- Developed in partnership with The Korn Ferry – Hay Group
- Uses the latest research, SMART mobile applications and innovative gamification techniques
- Supports the transformation of the customer service centers into customer happiness centers.
- Focuses on the Emotional Intelligence aspects developed by Daniel Goleman
- Helps employees relate to the customer in an emphatic way.
- The emotional and social skills will make a significant difference to their work, their teams and their contribution to the customer happiness.
The program is customized around the 3 pillars of the “ Customer Happiness Formula” launched by The UAE Government “as a new initiative to enrich the happiness and positivity concept”
Daniel Goleman’s 5 Emotional Intelligence Factors:
Aligning customer happiness with corporate happiness
Journey is a development program that gives customer service employees an understanding of the value of emotional and social skills in the workplace and how it impacts personal and business performance.